常用應急場景

范例一：Fax machine doesn’t work

I am waiting for a fax but just now I found there’s something wrong with the fax machine.

What’s wrong with the fax machine? Is it urgent?

Yes, very urgent. And there is no other fax machine around. And the office of our boss is closed, so I can not use his machine either. And his secretary is out. Do you have any suggestion?

Either call this extension number 0085 or ask them to send the fax to you as e-mail, you print it out.

范例二：Use your machine

Hi, I am afraid that the fax machine in my room won’t be working till tomorrow. A technician has just come and checked it. He will bring me a new one tomorrow. It seems there is a big problem with mine and it will take some days for repairing. Can I use the one in your office?

Of course you can. I am sure this one works very well. I just sent dozens of pages. How many pages are you sending? Are you familiar with my fax machine?

Yes, I think you have the same model as I have. Does your fax machine print out immediately a transmission protocol?

Yes, it will print immediately.

范例三：Change the toner cartridge

I can’t make out anything, the words are too light. I thought they have already changed the toner cartridge this month.

It seems not or somebody has recently received a large fax.

Ok, no problem. We do it ourselves.

Do you know how to do it? I am not so good at machine things. I will have somebody do it as soon as possible.

Check with somebody from the IT department. They are anyway in charge of the office electronic equipment.