常用應急場景

范例一：We have been expecting you

Good morning. I’m Liu Yi, from China XYZ Company. We have an appointment with Mr. Thomas.

Welcome to ABC Company. We have been expecting you, please have a seat. I will call him.

Thank you.

Mr. Thomas will be here very soon. In the meantime, may I ask all of you to sign in so that I can issue your passes?

Should each of us write separately?

Yes, please. Please print your name and company name, and the person you are going to see.

范例二：Calling without an appointment

I am Liu Yi, from China XYZ Company. I’d like to see Mr. Thomas, please.

Do you have an appointment, Mr. Liu?

No, I am afraid not. I just arrive in town today.

Mr. Thomas is quite busy, I’m afraid he won’t be able to see you today.

Would you please ask when he will be free?

Have a seat please while I call.

范例三：I like it black

Mr. Thomas is making a long-distance call. Please wait for a few minutes.

Would you like some coffee or tea?

Coffee would be fine.

How would you like your coffee?

I like it black.

Coffee will be right with you.