常用應急場景

范例一：We have two Smiths

Thank you for calling ABC Company, may I help you?

I’m Liu Yi. I’d like to speak to Mr. Smith.

Sorry, we have two Smiths, Robert Smith and James Smith, which one would you like to speak to?

I’d like to speak with Mr. Robert Smith.

He is on the line.

范例二：Unable to reach

May I speak to Mr. Smith?

He is at the warehouse this morning.

What time do you expect him back?

Sorry, I have no idea. You can call him there if you like.

Ok, I have the number. Bye!

范例三：Bad connection

Is Mr. Thomas there, please?

Sorry, I can’t hear you. Could you please speak up a little?

I said, is Mr. Thomas there?

Pardon?

The line is bad. Don’t hang up please. I’ll have the call transferred to another line.

范例四：Leaving a message

May I speak to Mr. Thomas?

Unfortunately, he has left for the day.

I hate to trouble of you. But it is urgent. Please leave this message into him

I’ll make sure he gets the message.

范例五：Are you free to talk?

Hello.

Hi, Lucy, are you free to talk?

Not really, I’m in a meeting. Can I call you back in… say… 15 minutes?

Sure, speak to you later. It isn’t urgent. Maybe it is easier if I send you an e-mail.

Ok, I’ll look out for it. Sorry, I can’t talk now. Bye.